Warranty Refunds/Repairs and Non-Warranty Repairs:
PLEASE CALL TO CUSTOMER SERVICE AT 479-636-1200 TO GET A RETURN AUTHORIZATION NUMBER PRIOR TO SENDING BACK ANY PRODUCT FOR REPAIR.
Refunds: Consumer may receive a full refund under the following conditions only:
New, unused products purchased directly from BSA Guns USA
Returned to BSA Guns USA within 30 days from date product was delivered to consumer.
Product must remain in and contain all original packaging, manuals and accessories.
All refunds are subject to condition of merchandise received by BSA Guns USA, and must comply with the return policy.
All Returns: Shipping and Handling Fees: Consumer is responsible for all shipping fees to BSA Guns USA, as well as all return shipping fees after repair or replacement. All shipping fees are non-refundable. Restocking Fees: Items that are used, not in original packaging or otherwise not in new, sellable condition are subject to a minimum fifteen percent (15%) restocking fee.
DO NOT ATTEMPT TO DISASSEMBLE ANY ITEMS. ATTEMPTS TO CHANGE THE FUNCTION OR APPEARANCE OF ANY ITEM YOU PURCHASED FROM US WILL VOID THE WARRANTY AND YOUR RIGHT TO RETURN THE PRODUCT FOR A FULL REFUND. All exchanges and refunds will be processed within two weeks from date of receipt of product at our facility.
All returns must include with the product:
Your invoice with the product, and write the reason for your return (exchange, refund, warranty repair) and your phone number on the back of that invoice.
A clearly written note explaining the nature of the problem, including your name, address, and telephone number.
Payment by credit card (Visa, Master Card or Discovery) for the amount of $15 to BSA Guns USA, for return shipping and handling on all items, plus sales tax.
BSA warrants your airgun to be free of original defects in material and workmanship for a period of one, three or five years. The warranty period varies depending on the model of the BSA rifle you have purchased. In order to know your warranty period of your air rifle, please see below the list:
* All other rifles not listed above carry one (1) year warranty.
Air Rifle Model
Caliber
Item Number
Warranty Period
BSA R12 XLX Pro Laminate
.22
X1222-L
5 years
BSA R12 XLX Pro Laminate
.25
X1225-L
5 years
BSA R12 XLX Sporter Walnut
.22
X1222-W
5 years
BSA R12 XLX Sporter Walnut
.25
X1225-W
5 years
Warranty Repairs and Non-Warranty Repairs:
PLEASE CALL TO CUSTOMER SERVICE AT 479-636-1200 TO GET A RETURN AUTHORIZATION NUMBER PRIOR TO SENDING BACK ANY PRODUCT FOR REPAIR.
Warranty includes parts and repair of any factory defect of material or workmanship. A copy of your original sales receipt is required unless your warranty information has been registered.
Payment by credit card (Visa, Master Card or Discovery) for the amount of $15 to BSA Guns USA, for return shipping and handling on all items, plus sales tax.
Include with your product a detailed letter explaining the nature of the problem. Be sure to indicate your name, address, and telephone number. Allow six (6) weeks for repairs.
In the event of a non-warranty repair, you will receive an estimate prior to any work being done. It is the customers’ responsibility to ensure the safe return of any goods. We recommend you use a method of shipping that provides you with a tracking number and insurance options. BSA GUNS USA IS NOT LIABLE FOR ANY DAMAGED, LOST OR STOLEN MERCHANDISE DURING SHIPPING.
WARRANTY EXCLUSIONS: WARRANTY ONLY APPLIES TO DEFECTS THAT OCCUR WITHIN NORMAL USE OF THE PRODUCT. WARRANTY SPECIFICALLY EXCLUDES PRODUCTS UNDER THE FOLLOWING CONDITIONS:
Used in a manner other than specified in the operations manual.
Normal wear and tear from regular use
Not properly maintained in compliance with handling instructions.
Damaged parts as a result from misuse, neglect or tampering, including but not limited to mainsprings, seals, sights, trigger guards, and butt plates.
Altered or repaired, or evidence of attempt of alterations or repairs, by persons other than a certified BSA USA technician.
Should BSA USA choose to replace the product, and the product is no longer available at the time warranty service is required, a substitution of similar performance and equal value will be made.
To return a BSA GUNS USA product for repair, replacement, or refund, ship to:
BSA GUNS USA Service Center 1700 N 2nd Street Rogers, AR 72756
BSA GUNS USA warrants this product to be free of original defects in material and workmanship. This warranty is not transferable and as such is limited to the original purchaser. This warranty applies only to goods purchased in the United States. At its option, BSA USA will repair or replace this product without charge for parts and labor upon an inspection by BSA USA that the product does not indicate a defect caused by tampering or disassembly, or any other warranty exclusion as listed within this returns policy. In the event of a non-warranty repair, you will receive an estimate prior to any work being done.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. AS DEFINED BY FEDERAL LAW, THIS IS A LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS OF IMPLIED WARRANTY, SO THIS LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, ANY SUCH IMPLIED WARRANTY IS LIMITED TO THAT REQUIRED BY LAW. BSA USA SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR OTHER ECONOMIC OR COMMERCIAL LOSSES. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. BSA USA MAKES NO IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS (FOR A PARTICULAR PURPOSE). THE SOLE REMEDY PROVIDED IN THIS WARRANTY IS REPAIR OR REPLACEMENT OF THE PRODUCT.
For warranty or non-warranty repairs, product should be returned postage prepaid to the address provided above.
Charges for Non-Warranty Repairs*
Services
Fees
General Labor
$ 12.00 per hr minimum
Maintenance Service for all other rifles
$ 39.95*
*Cost of basic parts and labor, contingent upon inspection, further charges may apply. Any non-warranty repairs will be quoted to the owner prior to servicing. Guns will be test fired for accuracy prior to returning to the owner. Standard $15.00 shipping and handling fee apply to all return shipping, plus sales tax.
Guidelines for Good Packaging
You can help to ensure that your package arrives safely please use these packaging guidelines:
Use a rigid box with flaps intact
Remove any previous labels and other previous shipment markings on the box that are no longer applicable
Wrap all items separately (do not use personal clothing, towels, bedding)
Use adequate cushioning material; bubble wrap, foam, packing peanuts, packing cardboard or packing paper, etc.
Use strong tape designed for shipping
Do not use string or paper over-wrap
Use a single address label that has clear, complete delivery and return information
